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Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.
Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.
Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.
1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}
2. Leave your customer with an unanswered question is unacceptable.{T; F}
3. Both positive body language and negative body language are necessary in customer service.{T; F}
4. Eye contact is one of the most important aspects of positive body language.{T; F}
5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}
更多“A challenge in working in customer service is to ensure that you have focused your atten”相关的问题
第1题
A. worked
B. been working
C. working
D. to be worked
第2题
Michelangelo's Masterpiece: David
In 1501, 25-year-old Michelangelo Buonarroti began working on his colossal masterpiece, the 17-foot-tall marble David. From a huge block of marble that had been abandoned decades earlier by another sculptor, Michelangelo took on the challenge of living up to Donatello and other precursors who had sculpted the same heroic figure. The David, portrayed in the Bible as a young shepherd who slew the giant Goliath and went on to become a valiant and just Hebrew king, was a fit symbol of courage and civic duty to guard the city of Florence.
Michelangelo is a painter, sculptor, and architect. In this era, all three forms of art were thought to be based on disegno, an artistic discipline built on knowledge of the male human form. Sculpture is considered the finest art form. because it mimics divine creation: The sculptural image is found within the block of stone much as the human soul is found within the physical body.
The David is considered a masterpiece, an ideal male form. combining heroic strength and human uncertainty. It was erected in 1504 in the public plaza of Florence, the Piazza della Signoria. In 1873, the original was moved to the Accademia delle Belle Arti, where it is better protected for posterity, and a copy of the work was erected in the plaza in 1882.
In 1939, a copy of Michelangelo's masterpiece was installed at the Forest Lawn Cemetery in Glendale, CA, with one addition: A fig leaf was added to cover the genitals and pubic hair of the statue. The leaf was removed in 1969, and the statue remained in its original state until toppled by an earthquake in 1987.
In November 1969, a poster image of the statue was confiscated by a vice squad in Sydney, Australia, and the manager of the store was charged with obscenity. Daniel Thomas, curator of the New South Wales Art Museum, called the action "incredible, utterly ridiculous." The charges were ultimately dropped.
Debates about the appropriateness of displaying reproductions or photographs of the David in such places as schools, dormitory rooms, and churches continue. Today, the image has become iconic in popular reproductions on T-shirts, refrigerator magnets, and in advertising.
25-year-old Michelangelo Buonarroti ______
A．did better than Donatello and other precursors had done
B．did as well as Donatello and other precursors had done
C．did not live as long as Donatello and other precursors
D．didn't fail to produce another sculpture of the same figure
第3题
Michelangelo's Masterpiece: David
In 1501, 25-year-old Michelangelo Buonarroti began working on his colossal masterpiece, the 17- foot-tall marble David. From a huge block of marble that had been abandoned decades earlier by another sculptor, Michelangelo took on the challenge of living up to Donatello and other precursors who had sculpted the same heroic figure. The David, portrayed in the Bible as a young shepherd who slew the giant Goliath and went on to become a valiant and just Hebrew king, was a fit symbol of courage and civic duty to guard the city of Florence.
Michelangelo is a painter, sculptor, and architect. In this era, all three forms of art were thought to be based on disegno, an artistic discipline built on knowledge of the male human form. Sculpture is considered the finest art form. because it mimics divine creation: The sculptural image is found within the block of stone much as the human soul is found within the physical body. The David is considered a masterpiece, an ideal male form. combining heroic strength and human uncertainty. It was erected in 1504 in the public plaza of Florence, the Piazza della Signoria. In 1873, the original was moved to the Accademia delle Belle Arti, where it is better protected for posterity, and a copy of the work was erected in the plaza in 1882.
In 1939, a copy of Michelangelo's masterpiece was installed at the Forest Lawn Cemetery in Glendale, CA, with one addition: A fig leaf was added to cover the genitals and pubic hair of the statue. The leaf was removed in 1969, and the statue remained in its original state until toppled by an earthquake in 1987.
In November 1969, a poster image of the statue was confiscated by a vice squad in Sydney, Australia, and the manager of the store was charged with obscenity. Daniel Thomas, curator of the New South Wales Art Museum, called the action "incredible, utterly ridiculous." The charges were ultimately dropped.
Debates about the appropriateness of displaying reproductions or photographs of the David in such places as schools, dormitory rooms, and churches continue. Today, the image has become iconic in popular reproductions on T-shirts, refrigerator magnets, and in advertising.
25-year-old Michelangelo Buonarroti
A．did better than Donatello and other precursors had done.
B．did as well as Donatello and other precursors had done.
C．did not live as long as Donatello and other precursors.
D．didn't fail to produce another sculpture of the same figure.
第4题
The performance of farmers essentially determines ________.
A) the size of the working population
B) the organization of agriculture
C) the market structure
D) the general development of economy
第5题
The idea of a high speed train in France was born about 20 years before the first TGVsstarted working.
第6题
A．Avoid the difficult part in the job.
B．Ask the company for help.
C．Learn hard by working extra hours.
D．Find a more experienced counselor.
第7题
Which of the following is not regarded as an incentive？
A．Decrease of salaries.
B．Good working conditions.
C．Rich benefits.
D．Excellent social environments.
第8题
When I leave the research institute next week, I______ there for 18 years.
A．shall be working
B．will work
C．shall have worked
D．have worked
第9题
The performance of farmers essentially determines ________.
A) the size of the working population
B) the organization of agriculture
C) the market structure
D) the general development of economy
第10题
What is the woman mainly complaining about？
A．Her new boss．
B．Her heavy workload．
C．Her working conditions．
D．Her physical conditions．
第11题
A．Avoid the difficult part in the job.
B．Ask the company for help.
C．Learn hard by working extra hours.
D．Find a more experienced counselor.
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