I felt that it was perfect chance to up-sell. I checked the booked room with the guest, “Thank you very much for your reliance on our hotel, Mr. Gao. It’s my pleasure to serve you. This time, you have ordered a standard large-bed non-smoking for three nights, right?” “Yes.”
”I suggest you are on a business, right? I’d like to suggest you try our executive floor. It’s newly decorated, and you will enjoy the top-level service. And there are many preferential treatments.”
“Really? Then what preferential treatments can I have if I take that?”
“Mr. Gao, you need to use the internet to deal with you business, right? The Internet service is not free, but you may have one-hour free Internet use each day if you take the ECF. In addition, 80 yuan’s free laundry service, 6 tins of free soft drinks, and so on. And for all of these, you will only need to pay another 20 yuan.”
Here I stopped to observe the reaction of the guest. He kept silence for a while, looking hesitated. Then I said. “Maybe your concern is not how much you will pay, but rather whether the room is worth the price. Would you like to make your decision after having a look at the show room?”
The guest felt very hard to turn down my warm-hearted offer, so he decided to take an executive room for three nights.
30、The guest booked a deluxe room in Lisa’s hotel()
31、Lisa wanted to earn more money by recommending a higher-priced room()
32、The guest can use the Internet for free is he takes the executive room()
33、Lisa really knew why the guest hesitated()
34、At last, the guest accepted Lisa’s suggestion()
第1题
W: It would have been better if George hadn't talked so much! But the audience came up with some great comments.
Q: What does the woman mean?
A.A guest talked for too long.
B.The program was too short.
C.The audience was too noisy.
D.The host was inexperienced.
第2题
W: It would have been better if George hadn't talked so much! But the audience came up with some great comments.
Q: What does the woman mean?
(13)
A.A guest talked for too long.
B.The program was too short.
C.The audience was too noisy.
D.The host was inexperienced.
第7题
When the guest came in, I rose from the chair in which I______ (sit).
第8题
第9题
第10题
第11题
A.the hands
B.the hand
C.hands
D.hand
为了保护您的账号安全,请在“上学吧”公众号进行验证,点击“官网服务”-“账号验证”后输入验证码“”完成验证,验证成功后方可继续查看答案!