第1题
第2题
A.The route is a direct route.
B.The route was selected as active.
C.The route is a default route.
D.The route was learned using a dynamic routing protocol.
第3题
M: We have six regional centers which employ between 300 and 700 people each.
W: Why did the company decide to offer its products directly by phone and Internet rather than through insurance brokers or high street shops?
M: Well, the major reason was cost. With a call centre you don't have to pay high rents for good high street locations or pay commission to brokers and agents. We can then pass on these cost savings to our customers through competitive pricing of our products.
W: Well. How does a call centre affect the quality of service a customer gets?
M: When a customer calls, he can get an instant response. The computer database shows all the customer's details. This means we can offer our customers good products, quick service and lower premiums.
W: And what products does Direct Line offer?
M: Our company provide motor, house, travel and life insurances. We also offer financial services such as mortgages, personal loans, savings and pensions.
W: Gosh, so many. Are your workers able to deal with all these different products?
M: Some workers only deal with one product, while multi-skilled staff can deal with two or three products. But the system is programmed to guide staff members in dealing with 80%--90% of enquires and claims.
W: What do you think of the future for call centers?
M: They're definitely here to stay. But as more and more new call centers are set up, it'll become harder to find good staff, so we will have to offer better conditions. In the future, staff might work at home on computer networks.
A.Because the company does not have to pay as many claims as competitors.
B.Because the company rent no shops and pay no commission.
C.Because the company does not have to pay for advertising.
D.Because the company offers many products and services.
第4题
M: We have six regional centers which employ between 300 and 700 people each.
W: Why did the company decide to offer its products directly by phone and Internet rather than through insurance brokers or high street shops?
M: Well, the major reason was cost. With a call centre you don't have to pay high rents for good high street locations or pay commission to brokers and agents. We can then pass on these cost savings to our customers through competitive pricing of our products.
W: Well. How does a call centre affect the quality of service a customer gets?
M: When a customer calls, he can get an instant response. The computer database shows all the customer's details. This means we can offer our customers good products, quick service and lower premiums.
W: And what products does Direct Line offer?
M: Our company provide motor, house, travel and life insurances. We also offer financial services such as mortgages, personal loans, savings and pensions.
W: Gosh, so many. Are your workers able to deal with all these different products?
M: Some workers only deal with one product, while multi-skilled staff can deal with two or three products. But the system is programmed to guide staff members in dealing with 80%--90% of enquires and claims.
W: What do you think of the future for call centers?
M: They're definitely here to stay. But as more and more new call centers are set up, it'll become harder to find good staff, so we will have to offer better conditions. In the future, staff might work at home on computer networks.
(27)
A.Because the company does not have to pay as many claims as competitors.
B.Because the company rent no shops and pay no commission.
C.Because the company does not have to pay for advertising.
D.Because the company offers many products and services.
第5题
Plagiarism is a kind of stealing or at least an unauthorized borrowing of someone else's ideas. Sometimes inexperienced students will plagiarize unintentionally, and then be surprised when the teacher won't accept their papers, or gives them a failing grade.
The best way to avoid an unintentional plagiarizing is to be very careful in gathering your information. As you take notes on books and magazine articles about the topic you've selected, first try to assimilate the information thoroughly. Secondly, write it down in your own words. This is called paraphrasing. If you do a good job of paraphrasing, you'll capture the main idea from your source without actually using any phrases from it. Most of your notes should probably be paraphrases. However, occasionally you may find something you wish to quote directly in your research paper. In this case, be sure that you copy the quotation precisely in your notes and enclose it in quotation marks. That way when you're finalizing your research paper, you'll be able to remember which of your notes are direct quotes and which are your own summaries of the material. You can then incorporate them appropriately and give the original author proper credit.
Questions 32 to 35 are based on the passage you have just heard.
32. What kind of assignment does the speaker discuss with the students?
33. What does the speaker warn the students not to do?
34. According to the speaker, how should most of the notes be taken?
35. How does the speaker say a direct quotation should be used?
A.Reading magazine articles.
B.Reviewing book reports.
C.Writing research papers.
D.Selecting information sources.
第6题
Plagiarism is a kind of stealing or at least an unauthorized borrowing of someone else's ideas. Sometimes inexperienced students will plagiarize unintentionally, and then be surprised when the teacher won't accept their papers, or gives them a failing grade.
The best way to avoid an unintentional plagiarizing is to be very careful in gathering your information. As you take notes on books and magazine articles about the topic you've selected, first try to assimilate the information thoroughly. Secondly, write it down in your own words. This is called paraphrasing. If you do a good job of paraphrasing, you'll capture the main idea from your source without actually using any phrases from it. Most of your notes should probably be paraphrases. However, occasionally you may find something you wish to quote directly in your research paper. In this case, be sure that you copy the quotation precisely in your notes and enclose it in quotation marks. That way when you're finalizing your research paper, you'll be able to remember which of your notes are direct quotes and which are your own summaries of the material. You can then incorporate them appropriately and give the original author proper credit.
32.What kind of assignment does the speaker discuss with the students?
33.What does the speaker warn the students not to do?
34.According to the speaker, how should most of the notes be taken?
35.How does the speaker say a direct quotation should be used?
A.Reading magazine articles.
B.Reviewing book reports.
C.Writing research papers.
D.Selecting information sources.
第7题
doing business in Arab countries. Try to identify the decision-maker
regarding as your product or service immediately and get to know him 【S2】______
on a friendly basis. Do your homework. Be prepared to discuss details
of your product or proposal. Be ready to answer technical question. 【S3】______
Familiarize yourself to the Moslem and national holidays. Avoid a 【S4】______
visit during Ramadan, the Moslem month of fasting. Most Arab countries
have a six-day workweek from Saturday through Thursday. When matching
with the Monday to Friday practice in most Western 【S5】______
countries, it leaves only three and a half workdays shared. Remember
this in planning your appointments. Moslems do not eat pork. Some are
strict about the religion's prohibition for alcoholic beverages. If 【S6】______
you are not sure, wait your host to suggest the proper thing to drink. 【S7】______
When an Arab says yes, he may mean "maybe". When he says maybe, he
probably mean "no". You will seldom get a direct "yes" 【S8】______
from an Arab because it is considered impolite. Also, he does not want
to close his options. Instead of "no", he will say "inshallah", which
means "if God is willing". On the other hand, "yes" does not necessary 【S9】______
mean "yes". A smile and a slow nod might seem like an agreement, but in
fact, your host is being polite. An Arab considers it impolite to agree 【S10】______
with a guest.
【S1】
第8题
听力原文: Your assignments this term will be to write two major research papers. One of the most important things about writing a research paper is giving proper credit of your resources of information. Failure to do this is called plagiarism which is a form. of intellectual dishonesty.
Plagiarism is a kind of stealing or at least an unauthorized borrowing of someone else's ideas. Sometimes inexperienced students will plagiarize unintentionally, and then be surprised when the teacher won't accept their papers, or gives them a failing grade.
The best way to avoid an unintentional plagiarizing is to be very careful in gathering your information. As you take notes on books and magazine articles about the topic you've selected, first try to assimilate the information thoroughly. Secondly, write it down in your own words. This is called paraphrasing. If you do a good job of paraphrasing, you'll capture the main idea from your source without actually using any phrases from it. Most of your notes should probably be paraphrases. However, occasionally you may find something you wish to quote directly in your research paper. In this case, be sure that you copy the quotation precisely in your notes and enclose it in quotation marks. That way when you're finalizing your research paper, you'll be able to remember which of your notes are direct quotes and which are your own summaries of the material. You can then incorporate them appropriately and give the original author proper credit.
32.What kind of assignment does the speaker discuss with the students?
33.What does the speaker warn the students not to do?
34.According to the speaker, how should most of the notes be taken?
35.How does the speaker say a direct quotation should be used?
(33)
A.Reading magazine articles.
B.Reviewing book reports.
C.Writing research papers.
D.Selecting information sources.
第9题
听力原文: Your assignments this term will be to write two major research papers. One of the most important things about writing a research paper is giving proper credit of your resources of information. Failure to do this is called plagiarism which is a form. of intellectual dishonesty.
Plagiarism is a kind of stealing or at least an unauthorized borrowing of someone else's ideas. Sometimes inexperienced students will plagiarize unintentionally, and then be surprised when the teacher won't accept their papers, or gives them a failing grade.
The best way to avoid an unintentional plagiarizing is to be very careful in gathering your information. As you take notes on books and magazine articles about the topic you've selected, first try to assimilate the information thoroughly. Secondly, write it down in your own words. This is called paraphrasing. If you do a good job of paraphrasing, you'll capture the main idea from your source without actually using any phrases from it. Most of your notes should probably be paraphrases. However, occasionally you may find something you wish to quote directly in your research paper. In this case, be sure that you copy the quotation precisely in your notes and enclose it in quotation marks. That way when you're finalizing your research paper, you'll be able to remember which of your notes are direct quotes and which are your own summaries of the material. You can then incorporate them appropriately and give the original author proper credit.
Questions 32 to 35 are based on the passage you have just heard.
32. What kind of assignment does the speaker discuss with the students?
33. What does the speaker warn the students not to do?
34. According to the speaker, how should most of the notes be taken?
35. How does the speaker say a direct quotation should be used?
(33)
A.Reading magazine articles.
B.Reviewing book reports.
C.Writing research papers.
D.Selecting information sources.
第10题
How long does the training period last?
A.About three weeks.
B.At least half a year.
C.Two years or more.
D.Two to four months.
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